Common Questions and Policies

Can I customize the catering menu?

Absolutely! We offer a range of customizable options for catering orders. You can discuss your preferences and dietary requirements with our catering team to create a personalized menu. When in doubt - call us and ask!

What catering services do you offer for events?

Most of the catering orders placed at the tea room are for in-home parties and office lunches/meetings, and therefore are for pick-up only. We can accommodate larger events (trainings, seminars, larger events) with delivery within a 10-mile driving distance (negotiable depending on size of order) and a $50 delivery fee will be added to your order. This does not include utensils, plates, cups, tiers, or set-up.

If you would like service staff to accompany your McHugh Tea Room catering order on a Monday-Thursday, please contact us for availability. A $50 delivery fee and $50/hour/server charge will be added (minimum 3 hours). This includes set-up, on-site tea brewing, service, break-down, and clean-up. McHugh Tea Room is unable to provide service staff on weekends (Friday-Sunday).

Can I rent teapots and tiers for my event?

Yes! Teapots and tiers can be rented for $5 a piece.

Policies:

Payments and Deposits

A deposit of half of the total order is required for McHugh Tea Room to begin to prepare your order. A credit card can be taken over the phone and an email receipt will be provided immediately following the transaction. Initial Deposit is due once the order is confirmed by McHughTEA Room Staff. The remaining balance is due upon the pickup date. Any menu additions needed after the deposit will be a separate charge and due in full, at the time of request.

Cancellations and Refunds

If you give McHugh Tea Room a written notice of cancellation of your Catering Agreement more than 1+ week prior to the event date, McHugh Tea Room will agree to cancel the Catering Agreement. McHugh Tea Room will refund any deposit minus a 7% credit card processing fee imposed by credit card companies. Cancellation requests less than 7 days before the pickup date may not be eligible for a refund. Taxes in addition to the contract price, you will be charged and responsible for paying all applicable state and local taxes. If you are a tax-exempt company, the tax-exempt form must be emailed to info@mchughtea.com with the Catering Agreement prior to deposit.

How can I get in touch with customer support?

Thank you for your cooperation in supporting our policies so that we may provide you with the best service and party experience! If you have any questions, please don’t hesitate to contact us at info@mchughtea.com or call McHughTEA Room at 713-218-6300.

Thank you for choosing McHugh Tea Room for your special occasion!